FAQ

💫 Pin & Tonic ~ Frequently Asked Questions

🧷 Who designs your pins?

Every single design is hand-drawn by me; from the first pencil sketch to the final enamel pin. Each piece starts as a little spark of inspiration (and usually a strong cup of coffee ☕).

✨ Where are your pins made?

All designs are created in-house, then produced with trusted manufacturing partners who specialize in high-quality enamel and polished finishes. Every pin is inspected carefully before it ships out, only the shiniest make the cut!

📌 What type of backs do the pins have?

I use rubber pin backs! I have disabilities in my hands which mean I cannot open the metal ones. Locking pin backs are available to purchase seperately in my shop if you prefer.

🌍 Do you ship to my country?

I ship to most places, but unfortunately there are some I cannot send packages to due to their import laws. A number of EU countries are on this list - if you do not see a postage option at checkout, I cannot ship to you! Sorry 😭

💌 How long will my order take to arrive?

Orders are packed and shipped within 5-7 working days.

  • UK orders: usually arrive in 2–4 days after dispatch.

  • International orders: typically arrive within 1–3 weeks, depending on location and customs.

Please double check the listings when ordering as pre-order items and club pins often have specific shipping dates outside of those listed above.

💎 Can I return or exchange my order?

We want you to love your pins! If something arrives damaged or not quite right, please email us at info@pinandtonic.co.uk within 14 days of receiving your order and we’ll make it right.

🐦 Do you take custom or commission orders?

From time to time, yes! We occasionally open custom design slots or collaborations. Keep an eye on @pinandtonicHQ for announcements or drop us an email if you have a project in mind.

🍸 What makes Pin & Tonic different?

We believe accessories should be as expressive as your personality. Bold, witty, and beautifully made. Every design is original, hand-drawn, and served with a twist of style.

💫 What is the Pin Club?

Our Pin & Tonic Pin Club is a monthly subscription where members receive two brand-new exclusive enamel pins every month ✨
Pins are usually shipped before the end of the month, so your happy mail arrives right on time for a little sparkle fix.
Each month’s theme is a surprise — designed, drawn, and created exclusively for our Pin Club family.
👉 See the Pin Club listings for full details, sneak peeks, and sign-up options!

💬 How can I get in touch?

📧 Email: info@pinandtonic.co.uk
📸 Instagram: @pinandtonicHQ
🌐 Website: pinandtonic.co.uk